What we collect
For a check-in request: your full name, passport number, nationality, date of birth and WhatsApp number, as well as the airline, flight number, booking reference (PNR), ticket number, and the date and time of the flight. We add a request number, for example FF-AB12CD, which you see on screen after sending.
For a review: your first name, your rating, the text of your review and, if you wish, your request number.
How it is protected
The information in your request is encrypted (AES-256) before it is stored. The decryption key is kept separately from the database. Only we can read a request, from an administration area protected by a secret code. Exchanges with the site are encrypted (HTTPS).
The database is hosted by Cloudflare, in the European Union. The service that receives your request runs on Cloudflare’s network, as close to you as possible.
How long we keep it
- Your request
- Erased as soon as the check-in is done or cancelled, and at the latest 14 days after your request. Erasure is automatic.
- Empty record
- After erasure, one line remains with no personal data: request number, date and status. It is used to verify customer reviews and disappears after 12 months.
- Technical backups
- Cloudflare keeps a history of the database for 7 days. It contains only the encrypted version of your information.
- Your review
- It stays displayed on the site, with your first name, until you ask for it to be removed.
- Photos sent on WhatsApp
- If you send us a photo (passport, ticket), we delete it on our side once your check-in is done.
- Anti-abuse check
- To limit repeated submissions, we keep a non-reversible fingerprint of your IP address, not the address itself, for 3 days at most.
Who has access
To carry out your check-in, we enter your information on your airline’s official website. We do not sell it and do not use it for anything else.
We use technical service providers: GitHub hosts the pages of the site, Cloudflare runs the form, the database, the anti-robot check and the audience measurement, Google supplies the fonts, and WhatsApp carries our messages. Each of them may see connection data, such as your IP address, under its own rules.
For each new request or review, we receive an e-mail. It contains only the request number (or the review number), never any travel information. It is sent by the Resend service.
Chatting with us
The “Chat” button opens WhatsApp with the message you wrote. This message does not go through our site: it goes from WhatsApp to us, and WhatsApp handles it under its own rules. We see your WhatsApp number and your message, and we use them to reply to you.
For simple advice, we do not need your papers: do not write your passport number or bank card number in this conversation. For a check-in request, use the encrypted form. You can ask us to delete the conversation on our side at any time.
Cookies and audience measurement
This site uses no advertising cookies. To know how many people visit the pages, we use Cloudflare Web Analytics. It counts page views and visitors and measures display speed. According to Cloudflare, it uses neither cookies nor storage in your browser and does not track people from one visit to the next.
Cloudflare’s anti-robot check only loads when you start filling in a form. The “Chat” button loads no external service: it uses neither cookies nor storage in your browser.
Your rights
You can ask us at any time to access, correct or erase your information, including before the end of the 14 days, or to remove your review. Write to us on WhatsApp, giving your request number. You can also contact the data protection authority of your country.
Contact us
FlyFast, independent assistance service. WhatsApp: +20 128 222 6808