1. Who provides this service
The service is provided by FlyFast, an independent flight check-in assistance service not affiliated with airlines. Our contact details are given in the legal notice. To reach us, write to us on WhatsApp at +20 128 222 6808.
2. What the service includes
At your request and on your behalf, we complete your online check-in on your airline’s official website, using the information you send us. We then send you your boarding pass on WhatsApp.
The service does not include booking or changing your ticket, nor visa or entry formalities for the country.
3. Price
The price is €2.00 per booking (booking reference, or PNR), whatever the number of passengers on that booking. If several of you travel on the same booking, you pay only once. We add no other fees.
Any fees charged by your bank or payment provider, for example for currency exchange or transfers, remain your responsibility.
4. Placing an order
- You fill in the form on the site, once per passenger, with your flight and passport details.
- You receive a request number (for example FF-AB12CD) and send it to us on WhatsApp.
- We confirm the payment arrangements for the €2, then we start your check-in.
- We send you your boarding pass on WhatsApp.
Your order is confirmed by our message on WhatsApp: that message concludes the contract.
For now, payment arrangements are agreed by message on WhatsApp. Card payment, with Stripe, will be available soon: this page will then be updated.
5. Deadline
Your request must reach us no later than 10 hours before take-off. After that, we cannot guarantee that the check-in will be done in time: in that case, go straight to your airline’s check-in desk at the airport.
Online check-in is only possible once it opens, at the time set by the airline. We carry it out once that time has come and your payment is confirmed.
6. What we cannot guarantee
We undertake to carry out the check-in process on your behalf with care. We cannot guarantee its outcome, which depends on the airline: refusal to check in, invalid document, changed or cancelled flight, restriction specific to the airline or to your destination, airline website unavailable, request received less than 10 hours before departure.
FlyFast is not responsible for the boarding decision, which rests with the airline and the authorities, nor for delays, cancellations or denied boarding.
Nothing in these terms limits the rights that the law gives you, in particular if you are a consumer.
7. Your commitments
- Give us accurate and complete information, exactly as it appears on your passport and on your booking.
- Hold the required travel documents, for example a valid passport and, if necessary, a visa.
- Tell us without delay of any change to your flight.
8. Refunds
If we cannot complete your check-in, you are refunded your €2, unless the failure comes from incorrect information or an invalid document that you provided. The cases, the timeframe and the procedure are detailed in the refund policy.
9. Right of withdrawal
If you are a consumer residing in the European Union, you normally have 14 days to withdraw from a purchase made at a distance. Our service is carried out within a few hours, before your flight: by sending your request, you ask us to carry it out without waiting for the end of that period.
You can withdraw as long as your check-in has not been carried out, by writing to us on WhatsApp with your request number. We then refund you, minus, where applicable, the part of the service already performed.
Once the check-in has been fully carried out, you can no longer withdraw: the service is then completely performed, with your prior express agreement.
10. Your personal information
It is used only to carry out your check-in, is encrypted, then erased at the latest 14 days after your request. The details are on the Privacy page.
11. Complaints
For any complaint, first write to us on WhatsApp, giving your request number: we will look for an amicable solution with you. These terms do not remove from a consumer the protection given by the mandatory rules of their country of residence.
12. Changes to these terms
We may change these terms. The version that applies to your order is the one published on this page at the time of your request.