When you are refunded
- We were unable to carry out the check-in
- Refund of your €2, whatever the reason: refusal by the airline, changed flight, airline website unavailable, request arrived too late. The only exception: the cases listed below.
- You cancel before the check-in
- Refund of your €2, as long as the check-in has not been carried out.
- You paid twice, or too much
- We refund you the difference.
When you are not refunded
- The check-in is carried out
- The service is delivered as soon as your boarding pass is sent to you. If your flight is then changed or cancelled, or if you miss it, contact your airline: it no longer depends on FlyFast.
- The error comes from the information provided
- Incorrect or incomplete information, expired passport, invalid document: we carried out the process, but it could not succeed.
How to request a refund
Write to us on WhatsApp at +20 128 222 6808, giving your request number (for example FF-AB12CD) and the reason for your request. If it is justified, we refund you no later than 14 days after your request.
The refund is made by the same means as your payment, unless we agree otherwise with you. We refund the €2 paid; any fees charged by your bank or provider, for example for currency exchange, are not our responsibility.
Right of withdrawal
If you are a consumer in the European Union, you also have a 14 day right of withdrawal, with an exception once the service has been fully performed. It is explained in section 9 of the terms of sale.